Terms and Conditions

Welcome to BONTUTU

These Terms and Conditions govern the use of our website located at https://bontutu.com and the purchase of products from BONTUTU. By accessing this website or placing an order, you agree to be bound by these terms.

1. About BONTUTU
BONTUTU creates handmade ballet and dance costumes. Each piece is produced individually with couture techniques, and small variations are part of the handmade process.

2. Handmade Products
All products are handmade. Minor differences in color, embellishment placement, fabric texture, or finishing may occur and are not considered defects. These variations are part of the artisanal nature of our work.

3. Orders and Production Time
Most BONTUTU items are made-to-order or produced in limited quantities.

  • Production time varies depending on design complexity and order volume.

  • Estimated timelines are provided for guidance only and are not guaranteed.

  • Production begins after payment is confirmed and required measurements are received.

4. Measurements and Fit Responsibility
Customers are responsible for providing accurate measurements when requested.
BONTUTU is not responsible for fit issues resulting from incorrect or incomplete measurements provided by the customer.

5. Pricing and Payment
All prices are listed in the currency shown on the website and are subject to change without prior notice.
Orders will only be processed after full payment is received unless otherwise agreed in writing.

6. Shipping
Orders are shipped using DHL Express or other trackable courier services selected by BONTUTU.

  • Shipping times are estimates provided by the courier.

  • Once an order has been handed to the courier, delivery times and delays are outside our control.

  • Tracking information will be provided when available.

7. Customs, Duties, and Import Taxes
International buyers are responsible for any customs duties, import taxes, or local fees charged by their country.
BONTUTU is not responsible for delays caused by customs clearance.

8. Returns, Exchanges, and Refunds
Due to the custom and handmade nature of our products:

  • All sales are final.

  • Returns or exchanges are only accepted if the item arrives damaged or significantly different from the agreed design.

  • Claims must be made within 3 days of delivery with clear photos.

BONTUTU does not accept returns for:

  • Change of mind

  • Incorrect measurements provided by the customer

  • Minor handmade variations

9. Intellectual Property
All designs, patterns, photographs, logos, and content on this website are the intellectual property of BONTUTU.
No material may be copied, reproduced, or used commercially without prior written permission.

10. Website Use
You agree not to misuse this website or attempt to interfere with its normal operation.
We reserve the right to modify or discontinue any part of the website without notice.

11. Limitation of Liability
To the maximum extent permitted by law, BONTUTU shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or from purchased products.

12. Changes to These Terms
BONTUTU reserves the right to update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

13. Contact
For questions regarding these Terms and Conditions, please contact us through the contact information provided on our website.