Refund Policy
At BONTUTU, each costume is handmade and often custom-made. Because of the personalized nature of our work, all sales are final.
We do not offer refunds or exchanges for custom tutu costumes.
If your order arrives damaged or significantly different from the agreed design, please contact us within 3 days of delivery so we can review the issue and work toward a fair solution.
Please note that fit issues caused by incorrect or inaccurate measurements provided by the customer are not eligible for refunds or exchanges.
FAQs
Do you offer refunds?
No. Due to the handmade and custom nature of our costumes, refunds are not available.
What if I have a concern with my order?
Please contact us within 3 days of receiving your tutu. Include clear photos and a description of the issue so we can assist you properly.
How do you handle complaints?
We review each case carefully and will work with you to find a reasonable solution that respects both the customer and the custom craftsmanship involved.
Can I exchange my tutu?
Exchanges are not available because each piece is made specifically for the customer.
What about sizing or fit issues?
Customers are responsible for providing accurate measurements. Fit issues resulting from incorrect or incomplete measurements are not eligible for refunds or exchanges.
How soon should I report an issue?
Any concerns must be reported within 3 days of delivery. Please refer to "Contact Us" for contact information.
Contact Us
Questions or concerns? Reach out within 3 days of receiving your tutu.